FOR PARTING PRO CUSTOMERS
Parting Aftercare sends warm, personal text messages to every family after the service, in your name. A check-in, grief resources, a review request, and a note on every birthday and anniversary. Families come in automatically from your Parting Pro cases. Parting Aftercare automates the follow-up, not the relationship.
We do the setup, your Parting Pro cases feed it automatically, and the program keeps going for years.
We write your messages, set up a dedicated local texting number for your funeral home, and connect your Google review link. You approve everything before a single text goes out.
Because you already use Parting Pro, we bring in the family contacts from your cases for you. No spreadsheets and no double entry. You can still add a family by hand anytime.
The outreach runs on its own. When a family needs a response, it comes straight to your team by text and email, and you see every conversation in your Aftercare dashboard.
Families should never feel like they're hearing from a software company. Every message sounds like you, because it comes from you.
Every text carries your funeral home's name and is signed by your director, so families always know who is reaching out.
Messages come from a dedicated local number set up for your funeral home, not a short code or a random 800 number.
We write the messages to match how you talk to families, and you approve every one. Edit the wording or switch any message off anytime.
Every quote below is a real text a family sent back after receiving one of these messages. We removed names and places.
A few weeks after the service, once the family has had time to breathe, a gentle review request goes out with a direct link to your Google profile. No awkward ask at the arrangement table and no staff reminders. Just a steady flow of reviews from the families who were happiest with your care.
"Your thoughtfulness brings me comfort. I will absolutely give a review."
Most funeral homes go quiet once the service is over. Yours reaches out on the birthday, on the anniversary, and during that first hard holiday season. Families notice, and they don't forget it.
"You are the only ones who remembered and it means so much!"
Word of mouth is still how most families choose a funeral home. When people feel looked after long after the service, they say so to friends, neighbors, and their church. Aftercare keeps your name in that conversation.
"I will be recommending you to any who has need of your services."
In the months after the service, families receive a gentle, no-pressure note about planning ahead. The people who already trust you are the ones most likely to plan with you, and they often reply to set up a time.
"There are things we need to think about and I would like to discuss that with you."
No follow-up calls to schedule and no notes to write.
Your team handles every conversation that needs a person.
Edit the wording or switch any message off.
Families can reply STOP anytime to stop messages.
A few more of the thousands of replies funeral homes have received.
"I miss her terribly especially today. Thank you so much for remembering, it means a lot."
"It is comforting to know that you care and remember my husband."
"Thanks for all you did and all the texts. Feels good to know you remember us."
"Thank you for the follow up and concern, our family greatly appreciates it. Please be advised I left a review a few weeks ago."
Strategic touchpoints throughout the year, written in your funeral home's voice and timed for the moments that matter.
Parting Aftercare automates the follow-up, not the relationship. Here is how replies reach your team.
You see each family's replies in your Aftercare dashboard and get an email summary, so nothing slips through the cracks.
If a family asks about pricing, sounds distressed, or asks something that needs a person, you get a text and an email with a direct link to reply yourself.
If a family replies STOP, messages to them stop immediately and you're notified. You always know who is receiving messages.
Your Aftercare dashboard shows who is receiving messages, what goes out next, and which families have written back, so your staff can respond in a click.
Illustration with sample families. Your dashboard shows your own families and conversations.
Replies that need a person are flagged at the top, and your team is alerted by text and email.
Respond to a family right from the dashboard, from your funeral home's number.
Every family's upcoming messages and history in one view, including who has opted out.
Automatically. We connect Aftercare to your Parting Pro account and bring in the family contacts from your cases, so the right people get the right messages without anyone on your team re-typing anything. If you ever want to add a family by hand, you can do that too.
The messages are written in your voice, signed with your director's name, and sent from a number tied to your funeral home. As the replies on this page show, families read them as care, not marketing.
Yes. You review and approve every message during setup, and you can adjust the wording or turn any individual message off.
Your team does. Parting Aftercare automates the outreach, not the relationship. When a family asks a question or needs a response, you are notified right away by text and email with a direct link to reply, and every conversation is visible in your Aftercare dashboard. A simple thank-you gets a brief acknowledgment so no family is left waiting.
Very little on your side. We write the messages, set up your texting number, and connect your review link. You review everything before the first message goes out.
Pricing depends on how many locations you have. Michael will walk you through it when you talk.
Pick a time to talk with Michael about what you do for families after the service today, and what you want aftercare to accomplish for your funeral home.